Refund & Warranty Policy

PRODUCT GUARANTEE

We provide a minimum 1 year limited warranty on your pizza oven (depending on the manufacturer) from the date of purchase. The warranty is valid only when the oven is operated under the conditions of intended use and user instructions are adhered to.

User and maintenance instructions vary for each oven manufacturer.

Any product which is damaged via transport, wear and tear, abuse or misuse does not fall under product guarantee.

Any repair or modification made to the Wood Fired Oven by the user or an unauthorized will void the warranty.

The warranty does not extend to damages caused by inexperience or negligence in the use of the Oven or by poor or omitted maintenance.

The Manufacturer assumes the obligation to replace, at its discretion, malfunctioning or incorrectly manufactured parts only after careful verification of said parts.

This warranty can only benefit the original purchaser who has complied with the proper maintenance instructions contained in the manual. Our warranty liability expires when the original owner transfers ownership of the product or any changes have been made to the product.

The warranty does not include damage resulting from excessive stress, such as the use of the product after the detection of an anomaly, use under unsuitable operating methods or the failure to comply with the instructions for use and maintenance.

FAILURE TO COMPLY WITH THE METHODS OF USE OR PROPER MAINTENANCE OF THE OVEN DESCRIBED IN THIS DOCUMENTATION WILL CAUSE THE WARRANTY CONDITIONS TO BE VOID.

The warranty DOESN’T apply in the following cases:

If the oven is not properly used or installed as described in the instruction manual.

If the oven has been intentionally or unintentionally damaged.

If the oven is not or is inadequately maintained. Burner problems due to food residues or to the use of different fuels are not covered by this warranty.

If the oven has been altered in any manner and is no longer in the condition it was upon delivery.

If the recommended fuel has NOT been used. Never use liquid charcoal for barbecue, chemicals or any other fuel.

If the damage is due to the use of chemicals inside or outside the oven.

Damages due to exceeding the temperature limits

If the damage is done to parts that are decorative or not functional that do not affect the normal use of the oven, including scratches or colour changes.  

Cancellation & Refunds

All deposit or full orders cancelled after 24 hours are subject to a $150 administration fee, whether or not your order has been shipped. Our demand is very high and our containers are mostly coming in pre-sold

If your order is shipped, you (the buyer) will be responsible for freight both to you and the return freight.. Refunds will only be provided if the product has been unused. Any signs of damage or use will not be refunded. Refunds will only be issued (within 7 days) to the original credit card that you use when placing your order. A refund will not be given for change of mind, finding cheaper somewhere else, deciding to not like the purchase or have no use for it. We are NOT able to offer refunds for damaged ovens.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange for a different item you must return your item in it's original packaging and pay the to and from freight.

You will be responsible for paying for your own shipping costs for returning your item as well as the replacement shipping cost. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Liability

Pizza Ovens R Us will not be held liable for any damages to vehicles, property or injury to persons caused by transporting, loading, unloading or installation of our products. This includes a third party transport vehicle or installation labour service being utilised by the buyer/customer.